A. SERVICES OFFERED

            1. CANCELLATION/REFUND/MODIFICATION OF TICKETS

            2. USER REGISTRATION

            3. PRODUCTS &SERVICES

            4. YOUR OBLIGATIONS

            5. LIABILITY

            6. TERMINATION

            7. USE OF TICKETS

            8. GOVERNING LAW

            9. PRIVACY POLICY

All the services given below are fully available for this website.

Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products IRCTC generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our Contact us, we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you.

a. Hotels: While booking a hotel on our site please carefully go through the fact sheet in details to ensure that the amenities present are as per your requirement IRCTC generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. In case of any dispute, IRCTC shall not be liable for a disruption in information.

b. Rail/Holiday tour Packages: Please refer to inclusions and exclusions carefully before booking.

c. Rail/Holiday tour Packages: Please refer to individual rules applicable against both rail and cruise providers. These rules will be applicable for each transaction made through us.

IRCTC is a travel and holiday organizer, and we do not control or operate any airline, neither do we control or own any shipping company hotel or transport or any other facility or service mentioned on the site. We take care in selecting all the principles however but because we select them- we have no control on running them. We cannot be held responsible for any lack of service by any independent agency airline transport hotel or any other service provider.

1. Rail Tour /Holiday Package Voucher - refers to a Railway reservation booked on this website, for the consummation of which the customer prints out a Voucher. It constitutes a receipt for the booking of the Rail Tour Package and not an authority to travel on the Indian Railway Network.

2. An individual can book Maximum of Six berths/ seats in single transaction at any given particular time. In order to book more than Seven berth/ seats second transaction has to be carried on.

3. No concession on tickets can be booked through Internet. Counter Ticket - A ticket booked manually at the authorized offices of IRCTC for which details are given with every package.

4. Cancellation facility of your online voucher is possible only through Online; cancellation of online vouchers will not be possible at the counter.

Definitions:This page sets forth the terms and conditions under which IRCTC Ltd. provides the information on this Website, as well as the terms and conditions governing your use of this site. By making use of this site, you shall be presumed to have agreed to the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this site

In this agreement the following words shall have the following meanings:

*Rail Tour /Holiday Package Voucher - refers to a Railway reservation booked on this website, for the consummation of which the customer prints out a Voucher which constitutes a receipt for the booking of the Rail Tour Package and not an authority to travel on the Indian Railway Network.

**The rates offered Peak/Non-Peak season would be applicable from the date of commencement of tour/ Package for the whole tour/ package. Under no circumstances the rates will change even in case the tour package runs from Peak/Non-Peak season and Vice versa. Further when a passenger(s) opts for a partial journey of a tour which starts in Peak season, but the date of commencement of tour is in Non peak season, the rates for peak season will be applicable. Similarly when a passenger(s) opts for a partial journey of a tour which starts in Non Peak season, but the date of commencement of tour is in peak season, the rates for Non peak season will be applicable.

*Voucher -- The printout in standard specified Performa containing reservation particulars and instructions for use which can be used by the Passenger (See Performa / sample here) link showing Voucher. The user of the Voucher is governed by these rules and the instructions available on the Voucher itself.

The IRCTC provides only the facility for transacting through the Internet.

The following terms and conditions will apply if you wish to use the Indian Railways online ticket booking service offered through the IRCTC website. Please go through the conditions carefully and if you accept them, you may register and transact on the site. No user can register more than once on the site. Please note that once you register yourself on the IRCTC site, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' buttons at the bottom of these Terms and Conditions you have entered into a formal agreement with IRCTC for the purpose of transactions on this website.

If a user violates the terms and conditions of use by registering more than one user-id and or booking tickets on such multiple user-IDs, IRCTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice.

IRCTC's performance of this agreement is subject to existing laws and legal processes of Govt. Of India, and nothing contained in this agreement is in derogation of IRCTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by IRCTC with respect to such use. You agree that IRCTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at IRCTC's complete discretion.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and IRCTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and IRCTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

IRCTC ("Us") and The User ("You"), the individual, whose details are set out in the User Registration page.

Supply By Us: We agree to provide online Rail Tour Packages booking facilities to registered users who agree to the terms and condition set forth in this document.

Standard of Service: We will supply the service to you with reasonable care and skill.

Service Hours: Booking through Internet is allowed 24 Hrs.

Issue of Tickets User Registration: You must be a registered user to use our site to book tickets and for any type of enquiries. You can also book the tickets through guest user by providing the email-id and Mobile Number. No user can register more than once on the site. All payments towards the cost of the tickets issued will be through one of the payment mode provided on the payment page. Our site is VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure security, your card details are NOT stored in our Website.

Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted, timely, secure or error-free. Booking through Internet is allowed round the clock.

- All rules and regulations applicable for reservation of seats/berths and charging of fare for reservation through internet will be as per rules defined by IRCTC.

- Allotment of coach/berth/seats will be done as per existing allocation logic available in the IRCTC server.

Confirmation of Booking: Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Transaction ID for each booking. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from concerned Bank through the Payment Gateway. You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Website.

If, for any reason, the reservation does not materialize, the entire amount debited from your account will be credited back to your same account. If you want to try for the same reservation again, it will be treated as a fresh booking.

• Part payment is allowed for online booking for package cost above Rs.50,000/- per transaction for all Packages.
• IRCTC registered users and Guest users can avail the part payment facility for online booking at www.irctctourism.com.
• IRCTC counters can also use this facility to accommodate the walk-in customers.
• Agents are not authorized for online booking with part payment at www.irctctourism.com.
• The minimum ARP (Advanced Reservation Period) for part payment facility would be for booking done before 35 days from departure date.
• Part Payment is applicable on total booking amount, where the package cost is greater than Rs.50000/. It will be collected in 2 instalments inclusive of GST.
• ✓ For Domestic/International Air Packages: - 1st payment for 30% amount, Final/ Balance payment for 70%.
• ✓ For All Other Packages: - 1st payment for 25% amount, Final/Balance payment for 75%.
• If the due/final payment is not done within 30 days prior to departure date, then the request for the final payment would not be accepted & booking would be treated as cancelled & relevant cancellation charges would be applicable.
• Partial cancellation of passengers is not allowed in part payment transactions.
• For any cancellation and part/final payment days are counted excluding the date of departure.
• Tour confirmation number will only be generated after receipt of total package cost by IRCTC.
• Only Full cancellation is allowed on the above transactions with applicable cancellation charges.

All online payments that happen for any of the products booked via www.irctctourism.com site are secure. IRCTC Ltd. does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card whatsoever. In case you are making the payment through the demand draft or cheque- the same needs to be drawn in the name of (IRCTC) at the IRCTC offices (list provided).

In case user fails to check his "booked Tickets", does a repeated transaction, also fails to cancel the ticket. The user shall have no right to claim the amount. The loss on this account shall not be borne either by IRCTC or by the Banks/Payment Gateways.

Cancellation Policy will be as per the Product/Packages on Website www.irctctourism.com.

New user will receive a password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) Immediately notify care@irctc.co.in of any unauthorized use of your password or account or any other breach of security, and (b) Ensure that you exit from your account at the end of each session. IRCTC cannot and will not be liable for any loss or damage arising from your failure to comply with this.

There is also an option for already existing users of www.irctc.co.in to update their profile for using tourism services. Once the user also opts for tourism related services, he is registered with www.irctctourism.com.

IRCTC may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which IRCTC and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to IRCTC LTD. and its third party providers or distributors, as applicable.

a. General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of IRCTC.

b. Information Provided: The information you provide in the Registration page must be complete and accurate. IRCTC reserves the right at all times to disclose any information as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.

c. Use of the Online Reservation Service and Mobile Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book tickets for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

d. Customer Responsibility: You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to IRCTC. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. Railways/IRCTC will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.

b. Accuracy of Information: We shall use reasonable endeavours to check the accuracy of the information published on this web site. We give no warranty as to the accuracy of such information given on our web site and reserve the right to amend and vary the contents of this web site from time to time without notice. The IRCTC Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC is not responsible for web casting or any other form of transmission received from any Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately. IRCTC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IRCTC of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

c .Transactions with third parties: Any transactions with third parties including advertisers on this website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. IRCTC shall not be responsible or liable for any part of any such dealings or promotions.

d. Maximum Liability: The maximum amount of our liability to you for all loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service) shall be limited to the value of the ticket purchased through your use of this service.

e. Exclusion of Liability: We shall not be liable to you for any of the following types of loss or damage arising out of your use of our web site and the service whether in contract or tort (including any liability for negligence howsoever arising out of or in connection with the performance of our obligations in the provision of the web site and this service):

          i. Loss of revenue, business, anticipated savings or profits;

          Or

          ii. Any indirect or consequential loss howsoever arising.

f. Exclusion of other Warranties/Remedies: You acknowledge and agree that in entering into the Agreement, you do not rely on and shall have no remedy in respect of any statement, representation or warranty given by any person (including as to condition, quality and fitness for purpose). ALL warranties implied by statute, common law, custom or otherwise as to the standard of the service and the accuracy of any information (other than fraudulent misrepresentation) provided on this web site are hereby excluded.

g. Force Majeure: We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control.

You must check your ticket/voucher You must check your ticket for errors, if any, as soon as you receive it. If an error is noticed and the ticket does not comply with the information set out in the reservation page, you must inform us of the same immediately at Phone No. 011-23701101, Toll Free No.1800110139 or mail us at tourism@irctc.com.

Exclusion of liability for cancellation of Services: Please note that in case of cancellation/ diversion/ termination short of destination of trains or other services, the Indian Railways/ IRCTC Rules apply which contain limitations and exclusions relating to the liability of the Indian Railways/ IRCTC to the customer in respect of loss or damage caused by them.

Indian Law and the courts of New Delhi, India govern this Agreement and your use of the web site. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India in all disputes arising out of or relating to the use of the IRCTC Sites/Services. Use of the IRCTC Sites/Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

a. Entire Agreement: This Agreement including any document referred to herein constitute the entire agreement between us and you in respect of your use of this service.

b. Third Party Rights: Nothing in this Agreement shall be taken as granting any rights expressly or implicitly whether contractual or statutory to persons other than you or us.

c. Website Contents: All content and software (if any) that is made available to view and/or download in connection with the IRCTC Sites/Services, excluding content and/or software that may be made available by end-users through a Communication Service, ("Software") is owned by and is the copyrighted work of IRCTC and/or its suppliers and is protected by copyright laws and international treaty provisions. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). No part of this site shall be reproduced in any form whether electronically or otherwise without the prior consent of IRCTC Ltd. other than temporarily in the course of using the IRCTC service or to keep a record of transactions entered into using the service.

d. Materials Provided to IRCTC: IRCTC does not claim ownership of the materials you provide to IRCTC (including feedback and suggestions) or post, upload, input or submit to any IRCTC Site/Service or its associated services for review by the general public (each a "Submission" and collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting IRCTC, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. IRCTC is under no obligation to post or use any Submission you may provide and IRCTC may remove any Submission at any time in its sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

e. Severability: Each of the provisions of these terms and conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from the terms and conditions, and the remaining provisions of these terms and conditions shall continue in full force and effect and be amended so far as possible to give valid effect to the intentions of the parties under the severed provision.

f. Waiver: The failure to exercise or delay in exercising any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies under this Agreement or at law. A waiver by us of any terms or conditions in any instance should not be considered to be a waiver of any term or condition for the future or of any subsequent breach. No partnership: Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us.

g. No partnership: Nothing in this Agreement shall operate so as to create a partnership, joint venture, an agency relationship or employment of any kind between you and us. All rights not expressly granted herein are reserved.

IRCTC respects and protects the privacy of the individuals who use IRCTC's services. Individually identifiable information about you is not wilfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").

a. Cookies: Upon your first visit to www.irctctourism.com, we send a "cookie" to your computer. A cookie is a piece of data that identifies you as a unique user. We use cookies to improve the quality of our service and to understand our user base more. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people transact on our site. IRCTC will its cookies to third parties except as required by a valid legal process such as a search warrant or court order. Most browsers are initially set up to accept cookies. You can reset your browser to refuse al cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our services may not function properly if you refuse cookies.

b. What Information Do We Collect?: Except when you specifically and knowingly provide such information, we do not collect any unique information about you (such as your name, email address, etc.). IRCTC notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users.

c. Links to Other Sites: people over whom IRCTC exercises no control develop The sites linked to www.irctctourism.com. Other parties, such as those advertising on our pages or those advertising thorough our envelopes carrying tickets are also in no way under the control or influence of IRCTC. These other sites /parties may send their own cookies / messages to users, collect data, or solicit personal information. Our users may give such information or data only at their personal discretion.

d. With Whom Does IRCTC Share Information?: IRCTC will not share your personal data with advertisers, business partners, sponsors, and other third parties without your express consent. However, we may divulge aggregate information about our users.

e. Your consent and changes to the Privacy Policy: By using the www.irctctourism.com, you consent to the collection and use of your information as we have outlined in this policy and to our Terms &Conditions. IRCTC may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

f. Who can I ask if I have additional questions?: Feel free to contact us any time and we'll answer any additional questions you may have. Phone No. 011-23701101, Toll Free No.1800110139 or mail us at tourism@irctc.com.