(1) To be a customer friendly company through constant innovation, technology driven and human resource development.
(2) Optimize resources, increase manpower productivity through quality product vending and innovative marketing strategies.
(3) Upgrade and consolidate catering services in the organized sector.
(4) Expand areas of core competencies, enhance business opportunities through efficient public - private partnerships to maximize generation of resources.
(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.
(6) Evolve high standards of business ethics, quality management and effective cost control measures.
(7) Concern for the environment and heritage.

IRCTC, today, has become one of the leading travel and tourism companies in the market catering to the needs of diverse tourist segments. With the strength of being a Railway PSU, IRCTC specialises in rail tourism, and, at present, is the market leader in this segment. Besides rail tourism, IRCTC has also diversified into various other tourism businesses for increasing the market share in the immensely competitive tourism market.

The various tourism business segments of IRCTC include Luxury Train Tours Maharajas’ Express, Buddhist Circuit Special Train, Bharat Darshan Special Tourist Trains, Rail Tour Packages, International and Domestic Air packages, Land Tour Packages, Hotel booking, Cruise Packages, Customised LTC tours and Event Management etc. IRCTC have its exclusive tourism portal, www.irctctourism.com for showcasing and booking of various tourism products in a single space.

During this short period we have been able to provide such facilities to over 10.50 lakhs persons in FY 2018- 19.

IRCTC’s air-ticketing micro-site www.air.irctc.co.in provides online booking facility of Domestic as well as International Air-tickets at very competitive prices with the lowest facilitation charges as compared to other portals in Online Travel Agents (OTA) market. It is also available on Mobile Apps - Android & IOS. IRCTC has initiated providing overseas accidental insurance coverage of Rs.50 lacs to each passenger.

IRCTC also offers complete Travel services to Corporate, which include air-ticketing, booking of domestic as well as International hotels, Visa facilitation, Insurance and FOREX. IRCTC has tied-up with 64 PSUs/ Ministries/ Government institutions.

IRCTC is operating 07 Executive Lounges at Visakhapatnam, New Delhi, Agra Cantt., Jaipur, Ahmedabad, Madurai & Sealdah. IRCTC web enabled reservation site is www.irctctourism.com.

IRCTC is operating the Retiring Rooms at 14 stations on PPP model, which are at Bilaspur, Jaipur, Kacheguda, Madurai, Tirupati, Udupi, Lucknow NE, Madgaon, Thivim, Sealdah, Tiruchirapalli, Ahmedabad, TATA and Vadodara. IRCTC web enabled reservation site is www.rr.irctctourism.com.

IRCTC's e-ticketing service accounts for 70% of reserved tickets on Indian Railways booked online. The site offers round the clock ticket-booking services except for 35 minutes from 23:45hrs to 00:20hrs. A nominal service charge levied by IRCTC @15/- per e-ticket for Non-AC classes and @30/-per e-ticket for AC classes is applicable w.e.f. 01st September, 2019.IRCTC web enabled reservation site is www.irctc.co.in.

IRCTC has 11 operational plants located at Nangloi, Danapur, Palur, Ambernath, Bilaspur, Amethi, Parassala, Nagpur, Hapur, Ahmedabad & Bhopal.

IRCTC is providing the following types of Catering Services:

1. Mobile Catering
2. Train Side Vending (TSV)
3. Static Catering
4. Base Kitchens

E-catering service of the Company is available at 325 stations. This service can be availed by train passengers, through the website - www.ecatering.irctc.co.in and Mobile App – Food on track, which is available on both Android and IOS platforms along with telephone calls on 1323.